What is Relay Utah?
Relay Utah is a public service that guarantees all citizens access to prompt, professional, and accurate communication through the telephone. Consumers of these specialized services—specifically individuals who are deaf, deaf-blind, hard of hearing, or have difficulty speaking—can communicate on the telephone via TTY/TDD, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and Captioned Telephone in order to connect with family, friends, or businesses with ease.
There is no charge to access Relay Utah, although standard long distance charges apply.
How does relay work?
Dial 7-1-1 or the appropriate toll-free number provided below to connect with Relay Utah. A qualified Communication Assistant (CA) will ask for the area code and number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed message from the text telephone (TDD/TTY) user to the hearing person on the other end. The CA then relays the hearing person’s spoken words by typing them back to the TDD/TTY user. Specialized relay services are also available for individuals who have difficulty speaking and for Spanish speaking residents.
Captioned Telephone
Captioned Telephone is ideal for individuals with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with one essential difference: it allows you to listen as well as read every word the other party says throughout the conversation on the display window. To call a Captioned Telephone user, dial 711 or 877-243-2823.
How do I apply for specialized equipment?
The Public Service Commission of Utah is a government agency that regulates utilities and offers specialized phone equipment to qualifying Utah customers who require assistive hearing devices. This program includes equipment lending or purchasing options for qualified applicants. For more information, visit www.relayutah.gov or call 801-530-6715 or 866-772-8824.
If you live outside of Utah, please contact your local government to see what may be available to you.
Access Numbers
- Dial 711 or TTY: 800-346-4128
- Voice: 888-735-5906
- ASCII: 888-735-5907
- Spanish: 888-346-3162
- Speech-to-Speech: 888-346-5822
Customer Service
V/TTY: 877-831-4782
Email: relayutah@hamiltonrelay.com
Website: www.RelayUtah.gov
To place a call using Hamilton Relay Internet, visit www.hamiltonrelay.com